Frequently Asked Questions Diamond-Kote®
Claims Section Reminders & Inspections Warranty Section Warranty Maintenance General Inquiries
1. What happens if I go to a Dealer and forget to tell them that I have a Diamond-Kote® Tire Warranty and I paid for my repairs and or replacements?
- Go to http://www.diamondkote.com/forms and fill out the relevant claims form then submit all claim requirements to dk@serviceplan.ca with a copy of the final invoice. If approved, based on your Terms and Conditions, a cheque will be mailed to the address we have on file within 30 days.
2. I filed a claim but haven’t received any response yet?
- If your claim was submitted by e-mail to dk@serviceplan.ca you should have received an automated email response, with a tracking number. If not, your email may not have been received. You are welcome to submit the claim again to dk@serviceplan.ca or call us at 1-800-663-1708, during business hours, to inquire about your claim (please include your Diamond-Kote® warranty #).
3. I have weather related damage (ie., hail) on my car and I will be getting an inspection done by my primary vehicle insurance company. Do I have to reapply the Diamond-Kote® product?
- If your primary vehicle insurance company has your vehicle re-painted you will need to have the Diamond-Kote®paint shield re-applied by an authorized Diamond-Kote® dealer. You should include this cost with your primary vehicle insurance claim as they may pay for this re-application. We suggest you wait for the paint to “fully cure” before having the Diamond-Kote® paint shield re-applied (check with the body-shop on paint cure times).
Reminders and Inspections:
1. I can’t locate an authorized Diamond-Kote® Dealer near my residence.
- You can visit our website at http://www.diamondkote.com/dealers and enter in your postal code. If you still cannot locate an authorized D-K dealer, you’re welcome to submit a request to info@diamondkote.com and we will provide you a list of authorized D-K dealers in your surrounding area.
2. How do I receive Diamond-Kote® Inspection Reminder Notices?
- By having an email address on file with us. Do keep in mind these reminders are still considered a courtesy and we ask owners to remember to have their vehicles inspected within 90 days of their anniversary date. Please send an email, with your warranty number, to reminders@diamondkote.com and e-mail reminders will be set up on your account.
3. I received two Diamond-Kote® Inspection Reminder Notices; does this mean that I have to get two different inspections?
- It could be that we have two email addresses for that particular warranty number. Please send an email, with your warranty number, to reminders@diamondkote.com and one email reminder will be set up on your account.
4. I received one Reminder Notice for my warranty but it’s been more than a year and I haven’t received another one. Did my warranty expire?
- Your warranty has not necessarily expired, however reminders are considered a courtesy, and we ask owners to remember to have their vehicles inspected within 90 days of their anniversary date. Please send an email, with your warranty number, to reminders@diamondkote.com and email reminders will be set up on your account.
5. I just bought a new vehicle, with a Diamond-Kote® warranty, and would like to receive Reminder Notices?
- Please send an email, with your warranty number, to reminders@diamondkote.com and email reminder will be set up on your account.
6. Will I be charged for my annual Diamond-Kote® inspection?
- Your terms and conditions state the following: “At the inspecting dealer’s discretion, a nominal fee may be charged to carry out the Diamond-Kote® inspection, pre-cleaning and/or touch-ups” (check with your selling and or inspecting dealer).
7. Where do I get my annual Diamond-Kote® inspection performed?
- If possible we suggest you always return to your selling dealer. If not you can visit our website at http://www.diamondkote.com/dealers and enter in your postal code. If you still cannot locate an authorized Diamond-Kote® dealer, you’re welcome to submit a request to info@diamondkote.com and we will provide you a list of authorized Diamond-Kote® dealers in your surrounding area
8. When are my inspections due?
- Inspection Requirements: Your vehicle must be taken to an authorized Diamond-Kote® dealer for a rust inspection within 90-days of the anniversary date of application and at subsequent 12-month intervals. At the inspecting dealer’s discretion, a nominal fee may be charged to carry out the inspection, pre-cleaning and/or touch-ups. Please retain a copy of the inspection work order as proof of inspection, and submit it when filing a claim. Failure to have the vehicle inspected will render this warranty null and void.
9. What happens if I cannot supply proof of annual Diamond-Kote® inspections at time of claim?
- Inspection Requirements: Your vehicle must be taken to an authorized Diamond-Kote dealer for a rust inspection within 90-days of the anniversary date of application and at subsequent 12-month intervals. At the inspecting dealer’s discretion, a nominal fee may be charged to carry out the inspection, pre-cleaning and/or touch-ups. Please retain a copy of the inspection work order as proof of inspection, and submit it when filing a claim. Failure to have the vehicle inspected will render this warranty null and void.
- Check with your selling / inspection dealer as they may have copies of your annual Diamond-Kote® inspection on file.
10. Do I send my proof of annual Diamond-Kote® inspections to Diamond-Kote®
- Only at time of claim submission will copies of your annual Diamond-Kote® inspections be required. It is not necessary to send in each nspection as it is done – but keep a copy in a safe place to be presented if requested.
1. My address changed, how do I make sure that the change is made to my warranty?
- Please send your name, warranty number, and your complete new address to info@diamondkote.com
2. How do I cancel my Diamond-Kote® Warranty?
- We are a Canadian Company that manufacturers the Diamond-Kote® product line and, on behalf of the insurance company; we are the administrators of the Diamond-Kote® warranty that is fully insured by IAP General.
- We do not sell directly to the consumer and all Diamond-Kote® products and warranties are sold thru new vehicle dealers in Canada and the USA (these dealers are all independently owned).
- We are not responsible for the selling price or any inspection charges that may be billed by your selling dealer.
- Any inquiries regarding the cancellation of your Diamond-Kote® warranty should be discussed with your selling dealer.
3. Is all the interior fabric on the ceiling etc protected when one pays for the total package? We have the leather seats but I wasn’t sure if the coverage is for stains on the fabric as well as the leather?
- We have two separate coverage’s that your selling dealer can offer. If you have fabric seats, our Fabric Protection is adequate. If you have leather seats, our Leather/Vinyl Protection is available. The type of coverage should match the material your seats are made of. Your seats and carpet (excluding floor mats, head liners) are covered against stains from normal spills (see your terms and conditions for a list of coverage’s, limitations and exclusions).
4. I received my confirmation letter today, via e-mail, but could not download the attachment. How do I go about getting a copy?
- Your confirmation letter is a PDF document and you can download Adobe free on the internet. You can also return to your selling dealer who can print you off a hard copy. If you require additional assistance you can contact us by email at info@diamondkote.com.
5. Is My warranty still valid?
- Please refer to your Diamond-Kote® warranty for a detailed explanation of exclusions, limitations, coverages and activation date. If you require additional information please email your question(s) to info@diamond-kote.com and include your D-K warranty #.
6. I did not receive any paperwork from my selling dealer?
- Please contact your selling dealer as they should provide you with a copy of your original bill of sale and a copy of your Diamond-Kote® terms and conditions.
If you require additional information please email info@diamond-kote.com and include your full address, vehicle VIN # and full name.
7. How do I transfer a Diamond-Kote® warranty?
- Contact Diamond-Kote at info@diamondkote.com and include the original Diamond-Kote® warranty number along with your name, phone number, full address and if applicable copies of all annual Diamond-Kote® inspections. You will be informed if the warranty qualifies for a transfer and if any transfer fees are applicable.
8. What is my vehicle in-service date?
- This is the date that the vehicle originally went on the road (the first time the vehicle was sold).
9. I want a full refund
- We are a Canadian Company that manufacturers our Diamond-Kote® product line and, on behalf of the insurance company; we are the administrators of the Diamond-Kote® warranty that is fully insured by IAP General.
- We do not sell directly to the consumer and all D-K products and warranties are sold thru new vehicle dealers in Canada and the USA (these dealers are all independently owned).
- We are not responsible for the selling price or any inspection charges that may be billed by your selling dealer.
- Any inquiries regarding a refund should be discussed with your selling dealer.
1. The fault and or inspection light on my DK9000 module has come on. What do I do?
- The anodes may need to be cleaned or the module may need to be replaced. Return to your selling dealer for an inspection of the DK9000 module. The DK9000 module has a performance warranty that lasts as long as your valid Diamond-Kote® warranty. If the DK9000 module must be replaced the dealer will replace the DK9000 module at no cost to the consumer. At the dealers discretion a nominal fee may be charged for the labour to install the replaced DK9000 module.
2. I purchased your protection package that included paint, fabric, leather, module, surface rust. I am curious about the Express Detailing kit made by Diamond-Kote®. Is there suppose to be an Express Detailing kit supplied to me when I buy the package? Should I be asking for it?
- The Diamond-Kote® Detail Kit is an additional cost item that is sold by authorized Diamond-Kote® dealers. It can be purchased by the consumer to help with the detailing of their vehicle.
- It is recommended that Diamond-Kote® Paint Cleaner/Restorer be used twice per year to restore normal luster and for normal maintenance to remove spots, stains, surface grime, road salt and detergent build-up.
- It is recommended that Diamond-Kote® Leather/Vinyl Restorer be applied annually to maintain the Leather/Vinyl protection.
1. What assurance do I have that the anti corrosion unit will shut off before it kills my battery?
The circuitry in our DK 9000 Corrosion Control Module is so advanced that if the vehicle battery voltage drops below 11.2 volts the DK9000 goes into “sleep” mode which draws almost no power and then is programmed to re-start when the battery is at 11.7 volts. This fail safe ensures DK9000 doesn't cause the battery fail.
2. How much do your products cost?
Each individual dealer is permitted to set their own pricing as we do not sell directly to consumers. Please note, it is customary in the automotive business to negotiate pricing with the dealer, just ask your sales associate.
3. If I purchase the fabric/sound/rust/paint package, do I still need to pay for wax, undercarriage and rust protection at the car wash? My dealer did not have this answer.
No, you do not need to purchase additional protection from the car wash once the Diamond-Kote product has been professionally applied.
For additional product information, contact any authorized Diamond-Kote® dealer or contact Diamond-Kote® at info@diamond-kote.com, for a list of dealers in your area. There is a nominal charge, at your selling dealer, for the supply of additional Restorer.