Complaints Policy & Progress
At Diamond Kote, we are committed to providing the best customer experience. While we strive to resolve our customers concerns as quickly and efficiently as possible, we know sometimes there are issues that need a little extra care. We are committed to working with you to find a resolution.
Contact Our Complaints Department in Writing
If you are not satisfied with the resolution provided by our Customer Service Manager, please contact our Complaints Department in writing.
For complaints regarding claims services, please email us at email@example.com.
We will acknowledge receipt of your complaint and reply to you in writing within 90 calendar days.
Call a Customer Service Representative
Call our Customer Service team to discuss your concern. They will be happy to help you out.
For complaints regarding claims services, contact us from Monday to Friday 7:00 am-5:30 pm (Mountain Standard Time) at 1-800-663-1708.
If you are not satisfied with the resolution provided by our Customer Service team member, ask to speak with a Manager. Our Managers will do everything they can to understand and address the issue.
Contact the Diamond Kote Complaints Officer in Writing
If, after receiving a written response from our Complaints Department your complaint has still not been addressed to your satisfaction, you can forward your complaint to firstname.lastname@example.org
Our Complaints Officer is committed to ensuring the fair treatment of complaints related to the products and services we provide.