Tire repair: Retail rate.
Tire replacement: Retail rate, not to exceed MSRP.
The damage must be a result of striking a valid road hazard in order to qualify for a claim. There is no coverage if the broken belt or bulge is the result of a manufacturer’s defect.
Once a claim has been approved and authorization provided, payments will be mailed directly to the dealership within 30 days from date of claim authorization
The following claims require photographs together with the claim submission:
- Appearance protection
- Tire replacement
- Rim repair
- Rim replacement
Road Pro: When processing a Road Pro claim, there are 7 questions that determine whether the tire and/or rim will be covered. If all 7 answers meet the correct criteria for a valid road hazard, authorization is not required prior to the repair or replacement of a tire and/or rim, and the claim will be paid.
Protection Packages: Protection Package claims do not require pre-authorization prior to repair or replacement as long as the claims checklist is followed, as the protection plans specify the terms for repair or replacement.
Appearance Protection: Appearance protection claims (Corrosion, Exterior or Interior) do require authorization prior to repair.
Immediately upon submitting a claim you will receive an automatic reply containing the details of your claim and claim number. Within 24-48 hours you will receive a reply approving or denying the claim, or requesting additional information.
Diamond Kote will invoice dealers directly for all Protection Plans submitted online on a monthly basis. Diamond Kote (a subsidiary of the Walker Group, a BC Corporation with a BC billing address) will mail and email a statement with applicable taxes based on the dealer’s billing address within 5 business days of the following month.
Payment terms are net 30 days and payable to:
Suite 300-1455 Bellevue Ave
West Vancouver, BC
Point of Sale
All POS material can be ordered directly through the Diamond Kote office at 1-800-571-8923.
Protection Plan Information
Yes, protection plans can be transferred or cancelled.
- “Current” represents the current calendar year.
- “Plus two model years old” represents the previous two calendar years.
- “Newer” represents a new model dated for the next calendar year.
- For example: Current (2016) plus 2 model years old (2015 and 2014) or newer (2017).
No, a dealer may sell for less.
From Dealer Resources, DKOR, select ‘Search’. Enter the client’s search criteria and click ‘Search’. Locate the client’s information. The customer’s purchased coverage will appear under the heading ‘Coverage’.
You can transfer or cancel a protection plan any time within the calendar month of registration.
From Dealer Resources, select DKOR, then ‘Search’ from the options at the top of the screen. Enter the client’s search criteria, then click ‘Search’.
Identify the protection plan you want to cancel and under the Status section click ‘Active’. A pop up will ask if you want to cancel the warranty, click okay.
Note: you may also reactivate the warranty following the same steps.
Contact Shelley Huston by email at firstname.lastname@example.org, and provide the protection plan number and the customer’s first and last name, along with the changes to the plan or cancellation request. Once completed, a credit will be applied to your account, if applicable.