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Dealer FAQs

Frequently Asked Questions

Claims

How do I start a claim?

Please submit a claim online at www.dkclaims.ca. It is a four step process during which you will fill out the claim form, provide the description of the damage/loss and attach any relevant documents. If you are having difficulty with the online portal, please e-mail the submission directly to dk@serviceplan.ca

I filed a claim but haven’t received any response yet?

If your claim was submitted online or by email, you should have received an automated email response with a tracking number in the subject line – this means your request was received. Please allow up two business days for a response. If you did not receive an automated email response, your email may not have been received and we suggest you submit the claim again online www.dkclaims.ca, by e-mail dk@serviceplan.ca, or over the phone at 1-800-663-1708. To inquire about your claim, please include your Diamond Kote warranty# and VIN#.

Why was my claim denied?

A claims agent should have sent out an email detailing why the claim was denied. If you have the email, you can respond and request for additional information. If you did not receive the email you can call 1-800-663-1708 or, for 24-48 hour responses, send an e-mail to dk@serviceplan.ca (a DK warranty # and/or customer name & VIN # will be required).

My address changed, how do I make sure that the change is made to my warranty?

Please send your name, warranty number, VIN#, and your complete new address to dk@serviceplan.ca

How do I cancel my Diamond Kote Warranty?

As warranties are sold by dealers and not Diamond Kote, any inquiries regarding the cancellation of your Diamond Kote warranty should be discussed with your selling dealer.

Is my warranty still valid? / Does my warranty expire?

Please refer to your Diamond Kote warranty package for a detailed explanation of exclusions, limitations, coverages and activation date. If you require additional information please email your question(s) to dk@serviceplan.ca and include your DK warranty number.

I sold/bought a car with a Diamond Kote warranty on it, can I have the warranty transferred?

Most DK warranties are transferable within thirty (30) days of sale to one (1) consecutive owner/ lessee. However, since there are exceptions, we cannot confirm whether a transfer is possible for your particular warranty.

If you would like to have a transfer request reviewed, please email dk@serviceplan.ca and include your DK warranty #. If approved, you will have to fill out a transfer request form to proceed. Please note all transfers are subject to a $50 transfer fee where applicable under provincial law.

Invoicing

When do we receive Diamond Kote invoices?

Diamond Kote will invoice dealers directly for all Protection Plans submitted online on a monthly basis. Diamond Kote (a subsidiary of the Walker Group, a BC Corporation with a BC billing address) will email a statement with applicable taxes based on the dealer’s billing address within 5th– 10th day of the following month. We welcome dealers to view their statements directly online following the 10th day of each month.

Payment terms are net 30 days and payable to:

Diamond Kote
Suite 300-1455 Bellevue Ave
West Vancouver, BC
V7T1C3

Point of Sale

How do Dealerships order Point Of Sale (POS) material?

All POS material can be ordered directly through the Diamond Kote office at 1-800-571-8923.

Protection Plan Information

Can my protection plan be transferred or cancelled?

Yes, absolutely.

Can you tell me what “Current plus two model years old or newer” means?

“Current” represents the current calendar year.

“Plus two model years old” represents the previous two calendar years.

“Or Newer” represents a new model dated for the next calendar year.

For example, Current (this year) plus 2 model years old (last two years) or newer (next year).

Do Dealerships have to price at MSRP?

No, dealerships may sell for less.

How do I know what coverage the customer has purchased?

From Dealer Resources, DKOR, select ‘Search’. Enter the client’s search criteria and click ‘Search’. Locate the client’s information. The customer’s purchased coverage will appear under the heading ‘Coverage’.

How do I transfer or cancel a protection plan?

You can transfer or cancel a protection plan any time within the calendar month of registration.

 

From Dealer Resources, select DKOR, then ‘Search’ from the options at the top of the screen. Enter the client’s search criteria, then click ‘Search’.

 

Identify the protection plan you want to cancel and under the Status section click ‘Active’. A pop up will ask if you want to cancel the warranty, click okay.

 

Please note: you may also reactivate the warranty following the same steps.

Who do I contact to cancel a protection plan after the calendar month has ended?

Please email dk@serviceplan.ca or over the phone 1-800-663-1708, and provide the protection plan number and your first and last name, along with the changes to the plan or cancellation request. Once completed, a credit will be applied to your account, if applicable.

Cancellation

Who do I contact to cancel a protection plan after the calendar month has ended?

Please email cancellations@diamondkote.com, we ask that you provide the warranty registration number and your first and last name, along with the changes to the plan or cancellation request. Once completed, a credit will be applied to your account, if applicable.